Smooth AI Terms of Service

Article 1 (Purpose)

These Terms of Service (hereinafter "Terms") are intended to define the rights, obligations, and responsibilities of Frictionless Inc. (hereinafter "Company") and users in connection with the use of the internet service "Smooth AI" (https://trysmooth.ai) and all related services (hereinafter "Service") operated by the Company, accessible through any wired or wireless devices.

Article 2 (Definitions)

1. "Company" refers to the virtual business platform established by Frictionless Inc. to provide services to users through computers and other information and communication facilities, and also refers to the business operator running the Company.
2. "Service" refers to the AI-powered English coaching service provided by the Company, including real-time meeting translation and summary, speech suggestions, post-meeting feedback analysis, and other related services.
3. "User" refers to both Members and Non-Members who access the Company and receive services provided by the Company in accordance with these Terms.
4. "Member" refers to a person who has registered as a member by providing personal information to the Company and can continuously receive information and use the services provided by the Company.
5. "Non-Member" refers to a person who uses the services provided by the Company without registering as a member.
6. "Paid Service" refers to various services and content provided by the Company for a fee.
7. "Subscription" refers to the purchase of the right to use paid services provided by the Company for a certain period of time.

Article 3 (Posting and Amendment of Terms)

1. The Company shall post the contents of these Terms, company name, representative's name, business address, business registration number, mail-order business registration number, privacy officer, and contact information (phone, email, etc.) on the initial service screen so that users can easily understand them. However, the contents of the Terms may be made available through a linked screen.
2. The Company may amend these Terms within the scope that does not violate relevant laws such as the Act on Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, and the Act on Promotion of Information and Communications Network Utilization and Information Protection.
3. When amending the Terms, the Company shall announce the effective date and reasons for the amendment along with the current Terms on the Company's initial screen from 15 days before the effective date until the day before the effective date. However, if the Terms are changed to the disadvantage of users, a prior notice period of at least 30 days shall be provided.
4. If a member does not express refusal or withdraw before the effective date after the announcement of the amended Terms, the member shall be deemed to have agreed to the amended Terms. If the member does not agree to the application of the amended Terms, the Company or the member may terminate the service agreement.
5. Matters not stipulated in these Terms and the interpretation of these Terms shall be governed by the Act on Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, the Consumer Protection Guidelines in Electronic Commerce as determined by the Fair Trade Commission, and other relevant laws or commercial practices.

Article 4 (Provision and Modification of Services)

1. The Company provides the following services:
   • a. AI-powered real-time English meeting translation and summary service
   • b. Real-time speech suggestion service
   • c. Post-meeting feedback and analysis report service
   • d. Paid subscription service
   • e. Other services as determined by the Company
2. The Company may change the content of services to be provided under future contracts in the event of changes in technical specifications and shall announce such changes.
3. If the content of the services agreed to be provided is changed due to changes in technical specifications or other reasons, the Company shall notify the user through available means.

Article 5 (Suspension of Services)

1. The Company may temporarily suspend services without prior notice due to unavoidable reasons such as urgent system maintenance, expansion, or replacement, and may completely discontinue currently provided services for reasons deemed appropriate by the Company, such as the replacement of new services.
2. If services cannot be provided due to reasons such as business conversion, business abandonment, or merger between companies, the Company shall notify users in the manner prescribed in Article 8.
3. The Company may divide services into specific categories and designate available hours separately for each category. In such cases, the details shall be announced.
4. In cases where normal service provision is impossible due to natural disasters, national emergencies, power outages, service facility failures, or excessive service usage, the Company may limit or suspend all or part of the services.

Article 6 (Member Registration)

1. Users apply for membership by filling in member information according to the registration form established by the Company and expressing their consent to these Terms.
2. The Company shall register users who apply for membership as prescribed in Paragraph 1 as members unless they fall under any of the following categories:
   • a. Persons under the age of 14
   • b. Cases where the applicant has previously lost membership eligibility
   • c. Cases where the information provided during registration contains false, omitted, or erroneous information
   • d. Cases where registration is deemed to significantly interfere with the services provided by the Company
3. The membership agreement shall be established when the Company's acceptance is posted on the service screen or reaches the user via email or other methods determined by the Company.
4. Members shall immediately notify the Company via email or other methods if there are any changes to their registered information.

Article 7 (Member Withdrawal and Loss of Eligibility)

1. Members may request withdrawal from the Company at any time, and the Company shall process the withdrawal immediately.
2. If a member falls under any of the following reasons, the Company may restrict or suspend the member's eligibility:
   • a. Registering false information during registration or information modification
   • b. Cases where the member's actions have damaged the Company's credibility or external image
   • c. Interfering with other users' use of the Company or stealing others' information, thereby threatening electronic transaction order
   • d. Impersonating the Company's management, employees, or related personnel
   • e. Intentionally or negligently causing disadvantage or interference to the Company's service operation
   • f. Defaming or insulting others
   • g. Copying, distributing, promoting, or commercially using information obtained through the Service without the Company's prior consent
   • h. Engaging in acts prohibited by laws or these Terms or acts contrary to public order and morals
3. If the same behavior is repeated or the reason is not corrected for a considerable period after the Company restricts/suspends member eligibility, the Company may revoke the member's eligibility.
4. When revoking a member's eligibility, the Company shall delete the member registration. In such cases, the Company shall notify the member and provide an opportunity for explanation for at least 30 days before deleting the registration.

Article 8 (Notification to Members)

1. When notifying members, the Company shall primarily use the email address designated by the member in advance and may also notify through other wired/wireless contact methods.
2. For notifications to unspecified multiple members, the Company may substitute individual notification by posting on the Company's service screen for at least one week. However, individual notification shall be made for matters that significantly affect the member's own transactions.

Article 9 (Service Use)

1. Service use shall operate 24 hours a day, year-round, in principle, unless there are special business or technical issues.
2. Users shall not engage in the following acts when using the Service:
   • a. Registering false information when applying for or modifying the Service
   • b. Stealing others' information
   • c. Unauthorized modification of information posted on the Company
   • d. Transmitting or posting information (computer programs, etc.) other than information designated by the Company
   • e. Infringing on intellectual property rights such as copyrights of the Company or third parties
   • f. Damaging the reputation of the Company or third parties or interfering with their business
   • g. Disclosing or posting obscene or violent messages, images, audio, or other information contrary to public order and morals
   • h. Acts that interfere with the stable operation of the Service
   • i. Collecting or using information for illegal purposes through the Service

Article 10 (Use of Paid Services)

1. The Company may provide all or part of the Service for a fee, and the usage fees, payment methods, and usage periods for paid services shall be posted on the relevant service screen.
2. Paid services may be provided on a subscription basis, and the subscription period, fees, etc., shall follow the policies established by the Company.
3. To use paid services, members must pay the usage fees through the payment methods designated by the Company.

Article 11 (Payment Methods)

1. Payment for paid services may be made through any of the following available methods:
   • a. Payment by various cards including credit cards
   • b. Payment through other electronic payment methods
2. Users must use payment methods in their own name when making payments and must not arbitrarily use others' payment methods. All responsibility for losses and damages to the Company and payment method owners arising from the arbitrary use of others' payment methods lies with the user.

Article 12 (Cancellation of Subscription and Refund)

1. Members may cancel their paid service subscription at any time. Upon cancellation, the service may be used until the end of the current billing cycle, and billing will stop from the next billing cycle.
2. Refunds for paid services shall be governed by relevant laws such as the Act on Consumer Protection in Electronic Commerce.
3. If a member voluntarily withdraws or loses membership eligibility while using paid services, refunds of already paid usage fees shall follow relevant laws and the Company's refund policy.
4. If the service cannot be used due to reasons attributable to the Company, members may request an extension of the corresponding period or a refund.

Article 13 (Withdrawal of Subscription)

1. Members who have entered into a contract for the use of paid services with the Company may withdraw their subscription within 14 days from the date of contract conclusion or the date when service use becomes available.
2. Withdrawal of subscription may be restricted in the following cases:
   • a. Cases where the service becomes unavailable due to reasons attributable to the member
   • b. Cases where the value of the service has significantly decreased due to the member's use or partial consumption
   • c. In the case of digital content, when use has commenced (However, if the Company has not informed of the restriction on subscription withdrawal in advance, withdrawal is possible)
3. Upon withdrawal of subscription, the Company shall refund the amount already paid within 3 business days.

Article 14 (Protection of Personal Information)

1. The Company collects only the minimum information necessary for service provision when collecting user information.
2. When collecting personally identifiable information, the Company must obtain the consent of the user.
3. Provided personal information cannot be used for purposes other than intended or provided to third parties without the consent of the user, and all responsibility for this lies with the Company. However, the following cases are exceptions:
   • a. When provided in a form that cannot identify specific individuals for statistical compilation, academic research, or market research
   • b. When there are unavoidable reasons required by laws or regulations
4. Users may request access to and correction of errors in their personal information held by the Company at any time, and the Company is obligated to take necessary measures without delay.
5. Other matters related to personal information processing are disclosed in the "Privacy Policy" and separate consent is obtained apart from these Terms.

Article 15 (Management of ID and Password)

1. The responsibility for managing the member's ID and password lies with the member.
2. Members shall not allow third parties to use their ID and password.
3. If a member becomes aware that their ID and password have been stolen or are being used by a third party, they must immediately notify the Company and follow the Company's guidance if provided.

Article 16 (Precautions for AI Service Use)

1. The AI-based services provided by the Company (real-time translation, speech suggestions, feedback, etc.) are provided using artificial intelligence technology, and the accuracy, completeness, and timeliness of the results are not guaranteed.
2. Members may use the translation, suggestions, and analysis results provided by the AI service as reference materials, but the final judgment and decision must be made under the member's own responsibility.
3. The Company may process meeting content, voice data, etc., generated during the use of AI services for the purpose of service provision and improvement, and detailed contents thereof are set forth in the Privacy Policy.
4. Members shall not use the AI service for illegal purposes or to infringe on the rights of others.
5. This Service operates based on artificial intelligence systems as defined in Korea's "Framework Act on the Development of Artificial Intelligence and Establishment of Trust," and the Company discloses the following in accordance with the Act:
   • a. This Service operates based on AI
   • b. Voice data is processed by AI speech recognition technology
   • c. English feedback is generated by large language models (LLM)
   • d. Speech suggestions, translation, and reports are generated by AI models

Article 17 (Processing of Voice and Meeting Data)

1. The Company may collect and process members' voice and meeting data to provide the Service.
2. Matters concerning the processing, storage, and deletion of collected voice and meeting data are set forth in the Privacy Policy.
3. Members shall not provide data containing others' voices or personal information to the Company without their consent when using the Service. All responsibility arising from violation of this lies with the member.

Article 17-2 (AI-Generated Content)

1. The following outputs provided by the Company's Service are generated by generative artificial intelligence:
   • a. Real-time English feedback (grammar corrections, expression suggestions, etc.)
   • b. Speech suggestions (response suggestions based on conversation context)
   • c. Word/sentence translation and alternative expression suggestions
   • d. Meeting analysis reports and insights
2. AI-generated content is marked as being generated by AI in accordance with Article 31, Paragraph 2 of Korea's "Framework Act on the Development of Artificial Intelligence and Establishment of Trust."
3. Users should be aware that AI-generated content may have the following limitations:
   • a. Inaccuracy in translation and feedback
   • b. Context-inappropriate suggestions
   • c. Lack of up-to-date information
   • d. Limited expertise in specialized fields
4. AI-generated content should only be used as reference material and does not replace professional advice or official documents.

Article 18 (Copyrights and Intellectual Property Rights)

1. Copyrights and other intellectual property rights to works created by the Company belong to the Company.
2. Users shall not use information with intellectual property rights belonging to the Company obtained through the use of the Company for commercial purposes or allow third parties to use it through reproduction, transmission, publication, distribution, broadcasting, or other methods without the Company's prior consent.
3. Rights to results generated by members using the Service (feedback reports, analysis results, etc.) belong to the respective members. However, the Company may utilize anonymized data for service improvement and research purposes.

Article 19 (Management of Posts)

1. The Company may delete all content posted or written by users without prior notice if it is deemed to fall under any of the following categories, and the Company shall not be responsible for this:
   • a. Content that defames or damages the reputation of the Company, other users, or third parties
   • b. Distribution of information, text, graphics, etc., that violates public order and morals
   • c. Content deemed to be associated with criminal acts
   • d. Content that infringes on the copyrights of the Company, third parties, or other rights
   • e. Posting unnecessary or unauthorized advertisements
   • f. Cases deemed to violate relevant laws, Company guidelines, or rules

Article 20 (Disclaimer of the Company)

1. The Company shall not be responsible for service disruptions or damages caused by reasons attributable to members.
2. The Company shall not be responsible for damages caused by members' computer errors or damages caused by members' incorrect entry of personal information and email addresses.
3. The Company does not guarantee the accuracy, completeness, or reliability of translation, suggestions, and analysis results provided by the AI service and shall not be responsible for damages arising from reliance on such results.
4. The Company shall not be responsible for the use of services provided free of charge unless otherwise specified by relevant laws.
5. The Company shall not be responsible for service interruptions due to force majeure events such as natural disasters, wars, service suspension by key telecommunications providers, or failures of external services such as open APIs provided by third parties.
6. The Company shall not be responsible for any damages arising from members disclosing or providing their personal information to others.

Article 21 (Dispute Resolution)

1. The Company shall establish and operate a damage compensation processing organization to reflect legitimate opinions or complaints raised by users and to process compensation for damages.
2. The Company shall prioritize processing complaints and opinions submitted by users. However, if prompt processing is difficult, the Company shall immediately notify the user of the reasons and the processing schedule.

Article 22 (Jurisdiction and Governing Law)

1. Lawsuits concerning disputes arising between the Company and users shall be subject to the exclusive jurisdiction of the district court having jurisdiction over the user's address at the time of filing, or the user's residence if there is no address. However, if the user's address or residence is unclear at the time of filing or if the user is a foreign resident, the lawsuit shall be filed with the court having jurisdiction under the Civil Procedure Act.
2. The laws of the Republic of Korea shall apply to lawsuits filed between the Company and users.

Article 23 (Other Matters)

1. The Company may modify or discontinue all or part of specific services or functions temporarily or permanently after prior notice through the service screen if necessary.
2. Neither party may transfer or dispose of rights and obligations under these Terms to a third party without the written consent of the other party.
3. Contracts, agreements, notices, etc., additionally prepared by agreement between the parties in relation to these Terms, and contents announced by the Company due to policy changes, enactment/amendment of laws, or notices or guidelines from public institutions shall also constitute part of the service agreement.